English translation of our privacy policy. In case of discrepancy, the French version prevails.
Last updated: October 14, 2026
At Clinique L'empreinte psychosociale inc. , protecting your personal information and respecting your privacy are at the heart of our commitments. This policy describes how we collect, use, retain and protect your data in the course of our psychosocial intervention services, our professional supervision services, our services to businesses, and our administrative management processes.
1. Types of data collected
In the course of our work, we collect only the personal information necessary to provide our services:
Identity and contact information: Last name, first name, gender, date of birth, mailing address, telephone number, name of the parents, guardian or legal representative, email address, emergency contact information.Information related to services and assessment: Information shared during meetings, information obtained from a referring source (professional, personal assistance program, employee assistance program), answers to standardized questionnaires.Billing and administrative information: Appointment history, payment methods and information required to issue official receipts.
2. Purposes of collection
The collection of your data is based on your explicit consent and serves the following purposes:
Service delivery and professional follow-up: Assessing your needs, planning the support, carrying out psychosocial or supervision follow-ups, and ensuring the continuity and quality of the services offered.Administrative management: Scheduling, rescheduling or cancelling your appointments, managing billing and issuing official receipts.Secure document sharing: Sending documents confidentially (e.g., intervention plan, resources, exercises).Legal compliance and professional obligations: Meeting record-keeping requirements and the standards governing the practice.
3. Use and disclosure of data
Your data is handled in a strictly confidential manner. It will only be disclosed with your written authorization, under a court order or within the limits provided by law:
Youth protection (s. 39 of the Youth Protection Act): Obligation to report to the Director of Youth Protection (DYP) any situation where the security or development of a child may be compromised.Prevention of an act of violence or suicide (s. 40 of the Code of ethics): Authorization to lift professional secrecy to prevent an act of violence, including a suicide, where there is a serious risk of imminent death or serious bodily injury.Limits outdoors and at home: For meetings held outdoors (parks, trails, public spaces), confidentiality cannot be fully guaranteed because third parties may be present. Arrangements and mitigation measures are discussed beforehand. The same applies to meetings at home, as the Clinic has no control over the soundproofing of the premises or the presence of third parties. Measures will be discussed beforehand.
4. Security measures, retention and incidents
We apply rigorous security measures to protect your data:
Secure Colib platform: Administrative management, record keeping and appointment booking are centralized on the Colib platform, which provides encryption and security protocols compliant with Law 25.Secure access: Use of a secure, up-to-date operating system, combined with two-factor authentication to protect access.Retention and destruction: Your professional record is kept securely for a period of 5 years from the date of the last service rendered, in accordance with our professional obligations, then securely destroyed.Management of confidentiality incidents: In the event of a security incident involving your personal information, the Clinic undertakes to take the necessary measures to reduce the risk of harm and to notify the persons concerned as well as the Commission d'accès à l'information du Québec (CAI) if the incident presents a risk of serious harm.Rights of access and rectification: You have the right to consult the personal information contained in your record, to request a copy of it, or to require the correction of inaccurate or incomplete data.
5. Use of cookies
Our website uses cookies and similar technologies to ensure it functions properly, improve your user experience and analyze traffic on our site:
Strictly necessary cookies: Essential for navigation, security and access to the basic features of our website. They do not require your prior consent.Performance and analytics cookies: Used to collect anonymous data on how visitors interact with our site (e.g., most visited pages, browsing time) in order to optimize its content and usability.
In accordance with Law 25, non-essential cookies are disabled by default. You may change your preferences or disable cookies at any time by adjusting your web browser settings. Please note that disabling certain cookies may affect the display of, or access to, certain features of the site.
6. Person in charge of the protection of personal information
For any question about this policy, to file a complaint or to exercise your rights of access, rectification or withdrawal of consent, you may contact the person in charge of the protection of personal information:
Simon Paré-Gaudreault , President[email protected]
Text messages
If you give us your mobile number and agree to be contacted, for example through the chat on this page, we use it to text and call you about your requests and appointments, to reply to the messages you send us and to send you promotional messages about our services, as described in our SMS Terms of Use.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
You may withdraw your consent at any time by replying STOP to any of our text messages.
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